Terms & Conditions


"Smithers-Oasis Malaysia Sdn. Bhd. trading as OASIS® Floral Products online shop" (also referred to as ‘we' and ‘us') means Smithers-Oasis Malaysia Sdn. Bhd. trading as OASIS® Floral Products online shop and any other connected organization that supplies the goods to you and any successor to its business, registered in Malaysia No.249098V All rights reserved. Registered office: 7 & 8, Jalan Kempas 7 Kawasan Industri Ringan, Taman Kempas, 08000 Sungai Petani, Kedah, Malaysia.

“Site” means OASIS® Floral Products online shop website at www.oasisfloral.my.

"Shop" means OASIS® Floral Products online shop for online ordering of merchandise located at www.oasisfloral.my.

"We and Us" means Smithers-Oasis Malaysia Sdn. Bhd. trading as OASIS® Floral Products online shop either alone or together with you, as the context requires;

"Working day", means every day of the year except weekends, and Malaysia statutory public holidays or special dedicated holiday;

"You" means the person ordering the goods subject to these terms and conditions;

Our Details:

Smithers-Oasis Malaysia Sdn. Bhd.

trading as OASIS® Floral Products online shop

Address: 7 & 8, Jalan Kempas 7, Kawasan Industri Ringan,

                Taman Kempas, 08000, Sungai Petani, Kedah, Malaysia. 

Registered in Malaysia under No.249098V 

To contact us by email at info@oasisfloral.my

All the operations and services available in this website are fully managed and operated by Smithers-Oasis Malaysia Sdn. Bhd. (Company No.249098V). All the contents residing in this website such as text, pricing, graphics, trademarks, logos, and images are intellectual properties of Smithers-Oasis Malaysia Sdn. Bhd. (Company No. 249098V) and/or its respective owner.

These Terms and Conditions shall apply to all orders and contracts made or to be made by us for the sale and supply of products. These Terms and Condition constitute the entire agreement between you and OASIS® Floral Products online shop.

You acknowledge that, in entering this contract, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us stated in the Terms and Conditions, such agreements are legal, authentic and valid for the purposes of the law.

A)     Terms of Use

These are the general terms and conditions of OASIS® Floral Products online shop governing your use of the site. 

1. What You Are Allowed To Do 

1.1 Purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and OASIS® Floral Products online shop for the purchase and sale of goods from the Shop. These terms are outlined at section B below; 

1.2 Browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you; 

1.3 Print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under "What you are not allowed to do". 

2. What You Are Not Allowed To Do 

2.1 You may not remove or change anything on the Shop; 

2.2 You are not allowed to copy or use any material from the Shop for reproduced, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of the copyright owner. 

2.3 You are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop. 

3. Your Personal Information 

3.1 Usage of your personal information is governed by the OASIS® Floral Products online shop Privacy Policy, which forms part of these General Terms of Use and Privacy Policy. 

4. Usernames and Passwords 

4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase; 

4.2 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms of use; 

4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify OASIS® Floral Products online shop of such failure or error. 

5. Rights 

5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trademarks and logos) contained in the Site is either owned by Smithers-Oasis Malaysia Sdn. Bhd. or has been licensed to OASIS® Floral Products online shop by the rights owner(s) so that OASIS® Floral Products online shop can use this material as part of the Shop. These rights are protected by Malaysia and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.

6. Third Party Web Sites 

6.1 This Shop also contains links to other third party sites, which are not under the control of and are not maintained by OASIS® Floral Products online shop. Any such links do not constitute an endorsement by OASIS® Floral Products online shop of any products or services available on such sites. OASIS® Floral Products online shop provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them. 

7.Modification To Website And Maintenance

7.1 OASIS® Floral Products online shop may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free.

7.2 We may suspend or discontinue any aspect of our site including but not limited to hours of availability of the website. 

7.3 We reserve the rights to modify on products images, product descriptions and product code, to add new products or remove any products, editing of content & information from this site at any time, without reference to any party.

8. Disclaimers

We will endeavor to ensure that information provided through this site is accurate and current. However, we cannot, and do not, represent or warrant the accuracy, adequacy, completeness of information on this site or that it is up to date.

Prices and colors of products may change, and all products are subject to availability;

Variations of products may occur from time to time for assorted reasons including product specifications. Despite every effort to accurately duplicate each product's colors on our site, they are intended as a guide only and actual colors may vary. The colors you see online will also depend on your screen display and settings, therefore, we cannot guarantee that your monitor's display of any image will accurately reflect the color of the product on delivery;

Description of products are summaries only (with further information available on request to us.

Due to technical or human error, information may be recorded incorrectly or omitted.

We do not accept responsibility for any loss suffered because of reliance on the accuracy, adequacy, completeness or currency of information on this site.

We do not warrant that access to this website will be uninterrupted or error-free, that defects will be corrected or that the site or the server that makes it available are free of viruses, bugs or anything similar that may impact the functionality, accuracy and/or reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the site.

You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorized access to or alteration of your transmissions or data or of the information on your computer or this site. We do not accept any responsibility or liability for any losses that you may sustain because of any such activity.

9. Termination Of Accounts

9.1 OASIS® Floral Products online shop may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to OASIS® Floral Products online shop. 

9.2 Without limiting anything herein contained, OASIS® Floral Products online shop reserves the right at its sole discretion to terminate the Site and your access to the Site; and your use of the account at any time without notice and for any reason.

B)  Terms of Sale

This Terms of Sale Policy forms part of the General Terms of Use, which governs your use of the Site, and encompasses purchasing activities on the Shop. 

1. The Sales Terms 

Should you purchase any goods from the Shop, you will be contracting with OASIS® Floral Products online shop on the terms outlined below. Please read these terms and conditions carefully. 

1.1 These Terms of Sale ("Sales Terms") govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If OASIS® Floral Products online shop accepts any order for goods from you, then its agreement with you will be made on these Sales Terms. 

1.2 Please note that OASIS® Floral Products online shop reserves the right to amend the Sales Terms from time to time. OASIS® Floral Products online shop will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as OASIS® Floral Products online shop publish them on the Shop (with the exception that any orders that OASIS® Floral Products online shop have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Shop after OASIS® Floral Products online shop has published the new Terms, your continued use of the Shop indicates that you agree to be bound by the new Sales Terms. 

2. Availability Of The Goods Supplied By The Shop 

2.1 OASIS® Floral Products online shop may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. OASIS® Floral Products online shop may do this at any time and without notice.

3. Buying Goods From This Shop 

3.1 Pricing Policy

Prices of goods are sold in Malaysia Ringgit (RM), wet floral foam and wet floral foam accessories are subject to 10 % SST. Others product like Floralife products,  dry floral foam , rainbow foam, Design Master colour sprays, aluminum wires and tools are not entitle with SST charges. SST is implemented in Malaysia with effect from 1st September 2018 at the rate of 10 %, and further subject to revision from time to time OASIS® Floral Products online shop may change the prices of the goods displayed on the shop at any time.

3.2 Conclusion of Contract of Sale

The information relating to OASIS® Floral Products online shop goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods.

OASIS® Floral Products online shop cannot accept your order until you have paid for it in full (including any applicable delivery charges). When you place an order to purchase a product from www.oasisfloral.my, we will send you an e-mail confirming receipt of your order and containing the details of your order. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you.

Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.

Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. 

Payment is deducted when we process your order. We will tell you if your payment details cannot be authorized for any reason and may invite you to pay by another method. 

3.3 Refusal of Order

We reserve the right to withdraw any products, remove or edit any materials and content on this Site. We will make our best efforts to always process all orders but there may be exceptional circumstances wherein, we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion.

3.4 Method of payment

For orders placed via the shop, OASIS® Floral Products online shop accepts Visa, MasterCard, and online banking transfer. When making your payment, it is imperative that you provide the information that OASIS® Floral Products online shop specify is required, for example, cardholder's name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when OASIS® Floral Products online shop confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until OASIS® Floral Products online shop has received payment in full. 

Prices on the Site are based in Malaysia Ringgit (RM). Once you confirm your order, your card will be charged in an amount in Malaysia Ringgit (RM); which you will be able to preview on the confirmation page.

3.5 Delivery

Delivery charges are displayed on the Site at the checkout section and before payment process. After your order is verified, you can expect to receive your order within the following time frame:

·         Major Cities (West Malaysia): 3 – 7 days (Except weekends & Holidays)

·         Minor Cities (West Malaysia): 5 – 10 days (Except weekends & Holidays)

·         All States/Cities (East Malaysia): 7 – 12 days (Except weekends & Holidays)

Orders confirmed during, prior to or after Festive Holidays (Hari Raya Aidifitri and Chinese New Year public holidays) may take longer delivery lead time.

OASIS® Floral Products online shop only provide local delivery service, do not provide international delivery service.

3.6 Risk and Liability

Delivery of the products shall be made to the address specified by you in your order. You agree to bear the risk for any products wrongly delivered, delayed or lost due to incorrect details provided by you.

Regardless of whichever circumstances, delivery of the products shall be at your own risk from the time of delivery of the products to you.

3.7 Return and Exchange Policy

Goods sold are not refundable. However, we will exchange identical product, if goods:

·         are or become faulty through no fault of your own;

·         are not fit for a stated purpose;

·         don’t match our description;

However, the goods must be returned within 30 days of the date of receipt for further investigation. Items returned under the 30 days return and exchange policy must be unused in their original condition and packaging. If you decide to return the goods within this 30 days period, you are responsible for the cost of postage and packaging necessary to facilitate the return. If the goods are different to those ordered, faulty or damaged through no fault of your own; we will exchange the product (without delivery charges).

You can expect the exchange item within 30 days of our receiving your return. Please note that the costs for returning the item to us are not refundable or in exchange of free product.

You may be asked for proof of purchase. Keep your receipt as proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.

Returned goods remain your property until they are received at our mailing address, so we strongly advise that you use a recorded method of delivery (proof of posting), consignment note, sales invoice and payment transaction record when returning goods to OASIS® Floral Products online shop.

3.8 Legal Age / Eligibility  

To place an order with OASIS® Floral products online shop, you must be over eighteen (18) years of age. OASIS® Floral Products online shop does not sell products for purchase by children. If you are under 18, you may use OASIS® Floral Products online shop only with the involvement of a parent or guardian. We sell knives, scissors, adhesives, glues and sprays which are not suitable for purchase or use by minors.

C) Privacy Policy

OASIS® Floral products online shop views and treats your personal data seriously. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. We have therefore developed a Privacy Policy that guides how Smithers-Oasis Malaysia Sdn Bhd collect, process, use, disclose, transfer and store your Personal Data. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy. 

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. Thus, please remember to refer to this Privacy Policy regularly to review any amendments. Please contact OASIS® Floral Products online shop with questions regarding this Privacy Policy.

1. Collection of Information 

In order to buy products from the site, you must provide certain personal details in order to complete your transaction. Information that you have provided to us including but not limited to when you: 


·         Purchase products through the site or by sending email.

·         Enter competitions, prize draws or promotions which we are promoting

·         Sign up to marketing/newsletters including by email

·         Information you provide to us when applying through the site for registration

OASIS® Floral products online shop will not collect any personal data about you, unless you voluntarily choose to provide us with it. If you contact us for any reason, we may keep a record of that correspondence.

Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

·         Your IP address 

·         Information we request and hold includes but is not limited to the following: 

·         Billing and delivery postal addresses

·         Phone and fax numbers

·         Email addresses

·         Usernames and passwords for using the Site

·         Payment card details

·         Browsing and shopping activities

·         Your customer queries 

2. Children's Information 

To purchase products from the site, you must be 18 or over or if you are younger, you must have parental consent. Please note that all minors are encouraged to discuss this Privacy Policy and the Terms of Use Agreement with their parents or legal guardians before they attempt to register.

3. How We Use The Information That We Gather 

OASIS® Floral Products online shop use information obtained from Site users as stated in this Policy and to enhance users' experiences on the Site. Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about OASIS® Floral Products online shop and our products and services, but you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you. 

We may use the personal data you provide us in the following manner:


·         To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such  as competitions and prize draws 

·         To monitor and improve the services and the Site

·         To manage your marketing preferences

·         To contact you if there is a query regarding your order

·         In the event that you purchase goods on the Site, you may be sent an email requesting whether you would like to review your product

·         To verify your identity

·         Market research purposes

·         To enable us to comply with any legal or regulatory requirements

·         In the detection and prevention of fraud or other crimes

·         To assist with any of your customer queries

·         For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operation 

We may also use your personal data in the following manner, unless you have not consented: 

From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from OASIS® Floral Products online shop.

To provide you with tailored/behavioral advertising using cookies on the site. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you.

In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies. 

We may disclose personal data we collect to third parties in the following manner: 

To administer your account and to disclose your details to our third-party service providers for the purpose of processing and fulfilment of your order

We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out

Payment Card details: We process your payment card details to complete your purchase that you made through the Site, and may in certain instances disclose your personal data to third party credit reference agencies to perform credit checks against you or obtain authorization for your payment. 

E-mail Marketing: You may opt out from any email marketing sent to you by OASIS® Floral Products online shop by using the unsubscribe links at the bottom of the marketing emails. 

OASIS® Floral Products online shop will not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission. 

4. Protection of Personal Data and Security

OASIS® Floral products online shop shall protect materials or information submitted by you about the site, but you agree that your submission of such information is at your own risk. We shall take the necessary precautions, both administrative and technical, data security technologies such as firewalls, access control procedures to prevent your personal data against alternation, misuse and unauthorized access.

For orders through the site, we work to protect the security of your payment information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. 

The Site uses reasonable security methods to protect the personal data (e.g., contact details) that resides on our servers. However, no security system is impenetrable. OASIS® Floral Products online shop cannot warrant or guarantee the security of its or its partners' servers, nor can it guarantee that information that website users supply will not be intercepted while being transmitted to OASIS® Floral Products online shop or its partners over the Internet. 

When you register to purchase products on the site, you will be asked provide your email and password. You must keep your passwords confidential and must not disclose it to or share it with anyone.

You are responsible for all activities that occur under your login details for the site. If you know or suspect that someone else knows your password, notify us immediately at info@oasisfloral.my 

5. Links

The Site may contain links to other websites. Please be aware that OASIS® Floral Products online shop is not responsible for the privacy practices of other web sites. We encourage our Shop Customers and Site Visitors to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by OASIS® Floral Products online shop through your use of the Site. 

6. Cookies 

In our effort to provide you with services customized to your interests, we use "cookies" to assist in the collection of information. 

Cookies are small encrypted text files that are stored on your computer or other device by our Site. Specifically, the cookies used by our Site are described as session or transient cookies, these cookies are stored in your computer's memory only during your browsing session and are automatically deleted from your computer when the browser is closed. These cookies allow you to move from page to page whilst we keep track of the items you have added to your shopping cart.

Session cookies are never written on the hard drive and they do not collect any information from your computer. Session cookies expire at the end of your browser session and can also become no longer accessible after the session has been inactive for a specified length of time. You may change your website browser settings to reject cookies.

7. Phishing 

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud. 

OASIS® Floral Products online shop will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly.

In this case, there will be a unique reference number in OASIS® Floral Products online shop email to you, which refers to your original query. OASIS® Floral Products online shop will never ask you to send any personal details by email unless you have contacted OASIS® Floral Products online shop first.

If you have not contacted OASIS® Floral Products online shop, please ignore any email claiming to be from OASIS® Floral Products online shop which asks for personal details, and let us know about it. Should you need to do this you can email at info@oasisfloral.my.

If OASIS® Floral Products online shop ever requires your personal information other than when you have already contacted OASIS® Floral Products online shop with a query, for security reasons we will ask you to give us a call. 

8. Correction/Updating Personal Information 

If you have registered to purchase from the site and would like to change your details, please email info@oasisfloral.my. Keep in mind, however, that there will be residual information that will remain within OASIS® Floral Products online shop databases, access logs, and other records, which may or may not contain such personally identifiable information. 

You may also opt out of receiving our newsletters and/or promotional information from OASIS® Floral Products online shop and/or from third parties affiliated with OASIS® Floral Products online shop at any time. If you receive unwanted emails from OASIS® Floral Products online shop, you can opt-out by following the instructions and links on the bottom of emails from OASIS® Floral Products online shop. 

9. Integrity of Personal Data and Retention of Personal Data

You are responsible for ensuring the personal data that provide is accurate, complete and up to date.  We will retain your personal data for the period necessary to fulfill the many different purposes outlined in this privacy policy unless longer retention period is permitted or required by law.

10. Disclosure of Personal Information

We will not share your personal information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from the website.

In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. We are committed to complying with the Privacy Act and the National Privacy principles.

11. Variation

We reserve the right to amend these Terms and Conditions from time to time without any notice. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.

You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

12. General 

Your personal information will be held and used by us in accordance with the Data Protection Act 2010, and related legislation and nothing in this Privacy Policy or the accompanying Terms of Use should be interpreted as affecting your rights there under. If you have any queries about this Privacy Policy, please email us at info@oasisfloral.my. 

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of OASIS® Floral Products online shop. 

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force. 

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. By its nature, floral foam may sometimes appear slightly dented, bumped, nicked or scratched.

To the extent permitted by law, OASIS® Floral Products online shop accepts no liability for any loss, damage or injury arising as a consequence of any advice provided.