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Delivery & Shipping Terms

Delivery Policy

 

OASIS® Floral Products online shop can only send orders to address within Malaysia. We do not deliver to P.O. Box. We are unable to ship to any International address outside of Malaysia.

 

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

 

If you are not at home to receive your purchased order, our delivery provider will leave a message or give you a call. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

 

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

 

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

 

Delivery charges are displayed on the Site at the checkout section and before payment process. After your order is verified, you can expect to receive your order within the following time frame:

 

·         Major Cities (West Malaysia): 3 – 7 days (Except weekends & Holidays)

·         Minor Cities (West Malaysia): 5 – 10 days (Except weekends & Holidays)

·         All States/Cities (East Malaysia): 7 – 12 days 

 

Orders confirmed during, prior to or after Festive Holidays (Hari Raya Aidifitri and Chinese New Year public holidays) may take longer delivery lead time.